ClassRoom
How does the Online Classroom work?

Once you have scheduled a lesson and the time has been approved by the teacher, go to your Classroom Page, select ‘Lesson’ and click ‘Start Lesson’.

Before the lesson begins ensure that you have headphones and a microphone ready, and that you give CampusMate permission to access your microphone and webcam. You can test out the online Classroom by using our Demo ClassRoom.


Can I use my mobile phone or iPad for the ClassRoom?

Our Online Classroom supports all platforms.

It is a good idea to test the ClassRoom before your first lesson by visiting our Demo Classroom.


Lessons
Can I have a trial lesson?

This depends on the personal preference of the tutor. Some tutors are happy to do this, some are willing to offer a discount rate for the first lesson, and some do not offer free trials, so you will need to message the tutors directly and ask them.

How do I schedule a lesson?

You can message your tutor and ask them to schedule the lesson or you can schedule the lesson yourself as below.

1. After you have created and added hours to your Classroom, go to the Classroom Page.
2. Select "Schedule" in the top left-hand corner
3. Select the time(s) you would like to schedule your lesson(s) according to the tutor’s availability.
4. Select "Book Time"
5. The lesson request will now be sent to the tutor for approval.

When should I schedule a lesson?

You can check a tutor's availability by selecting "View Timetable" on their profile page. We also suggest that you message a tutor directly with some suggested lesson times.

Can I reschedule the lesson?

You can reschedule a lesson up to 24 hours before the lesson time. You do not need to pay anything to reschedule a lesson.
To reschedule, go the Upcoming Lessons section on your Classroom Page
Click on the "Reschedule" button next to the lesson you want to change.

What if I am late for the lesson?

If you are less than 15 minutes late, that is fine and you can just add the time on to the end of the lesson.

If you are more than 15 minutes late, you will need to cancel this lesson, and you will still have to pay for this lesson.

If you do not turn up to the lesson, you will still have to pay for the lesson.

What if I am not happy with the lesson?

If you are not happy with your lesson, you can email support@campusmate.com with a detailed explanation. We will reply within one working day.

Payment
How do I add time to the Classroom?

Once you have scheduled a lesson and the time has been approved by the teacher, go to your Classroom Page, select ‘Lesson’ and click ‘Start Lesson’.

Before the lesson begins ensure that you have headphones and a microphone ready, and that you give CampusMate permission to access your microphone and webcam. You can test out the online Classroom by using our Demo ClassRoom.


How do I pay?

1. After you have added hours to your classroom, select the currency in which you would like to pay.
2. Select your payment method.
3. Enter your payment details. If you pay through AliPay or WeChat Pay you will be redirected to another webpage to scan a QR code.

What types of payment method do you accept?

For GBP (£) payments, we accept visa and mastercard.

For RMB (¥) payments, we accept Wechat and Alipay.

What if I want a refund?

If you paid for hours and haven't used them yet, you can refund these back to your Campusmate Wallet. Just go to the "Support" section of your Classroom Page and click on the refund tab for more information.

Tutors
How do I contact the tutor?

After you have created a classroom with a tutor, go to the Classroom Page and click ‘Messages’. Here you can send a private message to the tutor.

What if the tutor isn't responding?

If a tutor doesn't respond to your message, you can let us know by emailing support@campusmate.com. We will help you get in touch with the tutor or help you to arrange lessons with another tutor.